Privacy Policy

Privacy Policy

1.   Introduction

1.1 This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data (Data) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1.2 Ulster Carpets (Holdings) Limited are committed to protecting and respecting your privacy.

1.3 This policy applies where we are acting as a data controller with respect to the personal data of you.

1.4 This policy should be read in conjunction with our cookie policy.

2. Information We May Collect From You

2.1 We may collect and process the following Data about you:

2.1.1 Information that you provide by filling in forms either in paper or on our website [www.ulstercarpets.com and designportal.ulstercarpets.com]. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

2.1.2 If you contact us, we may keep a record of that correspondence.

2.1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

2.1.4 Details of transactions you carry out through our website.

2.1.5 Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, as explained in our Cookies policy.

2.1.6 Details of personal information you provide to us either in paper or any other form, for the fulfilment of a mutual contract between us. 

3. Uses Made Of The Information

3.1 We use information held about you for our legitimate business interests and where relevant any contractual obligations we have with you. We use your Data to:

3.1.1 Ensure that content from our site is presented in the most effective manner for you and your device.

3.1.2 Provide you with information, products or services that you request from us or which we feel may be of interest you, where you have consented to be contacted for such purposes.

3.1.3 Carry out our obligations arising from any contracts entered into between you and us.

3.1.4 Allow you to participate in interactive features of our service, when you choose to do so.

3.1.5 Notify you about changes to our service.

3.2 We may use your Data to comply with any legal obligations. We may also use your Data to send you information about goods and services which may be of interest to you. We may contact you about these by telephone.

3.3 If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

3.4 We will store your personal Data only for as long as necessary for the purposes of providing access to our Site and related services to you; as required by law.

 

4. Disclosure Of Your Information

4.1 With the exception of 4.2 we do not sell, share or disclose the Data we have obtained. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in article 4 of the Companies (Northern Ireland) Order 1986.

4.2 We may also disclose your personal information to the following third parties:

4.2.1  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.

4.2.2 If Ulster Carpets (Holdings) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

4.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Ulster Carpets (Holdings) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4.2.4 Who provide a service to us, such as our Internet Service Provider. Any such providers are bound by confidentiality provisions and we have endeavered to ensure any such providers are GDPR compliant.

 

5 Security and Where We Store Your Personal Data

5.1 We are committed to protecting the security of your Data. We use a variety of security technologies and procedures in order to do this. As effective as modern security practices are, no physical or electronic security system is entirely secure. We will continue to update policies and implement additional security features as new technologies become available.

5.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5.4 The data that we collect from you is predominantly stored in the UK. To the limited extent it may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’) we will ensure appropriate safeguards are in place to protect the privacy and integrity of such Data. In addition Data may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of you order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

6. Links to other sites

6.1 Parts of our Site contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. We suggest that you carefully review the privacy policies of each site you visit before you submit any Data to those websites

7. Your Rights

7.1 You may request access to, rectification, erasure or restriction of your Data, or object to the processing of your Data or Data portability at any time. We will respond to your request in writing, as soon as practicable and in any event within one month of receipt of your request. We may request proof of identification to verify your request. All requests should be addressed to privacyofficer@ulstercarpets.com.

8. Changes To Our Privacy Policy

8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

9. Contact Us

 

9.1 If you have any questions or concerns regarding this privacy policy please contact us at privacyofficer@ulstercarpets.com